Quickly navigate and search through My Oracle Support using Keyword Bookmarks

Intro

When working with Oracle I often need to look up a Note or Patch in My Oracle Support.

You can use keyword bookmarks in Firefox and Chrome to search for items using the address bar (using a combination of a pre-defined keyword followed by the search term), which saves a lot of time compared to having to open up My Oracle Support, and then clicking into the search form and searching for whatever you need, or clicking into the SR or Patch tabs and running searches from there.

In fact, they’re not always searches – for example, if you know a My Oracle Support Note, you can easily navigate to that Note ID without having to search for it using this method – you just type in the keyword bookmark (e.g. n), followed by the Note ID, press enter, and you’re redirected to the page on My Oracle Support for that Note. There’s no need to search for it in My Oracle Support – you just go direct to the right place, bypassing any searching. The same applies to Bugs, Patches and Service Requests.

Additionally, the URL I use for Service Requests is handy because unlike the link you see in an email notification to say you’ve had an update on the Service Request, this URL takes you to a version of the Service Request page which does not have relative dates. For example, instead of it saying the SR was raised 5+ months ago and was update 2 days ago, it gives you actual dates instead, which I find a lot more useful.

Firefox

1 – Type CTRL + SHIFT + B to open the Bookmark Manager:

2 – Create a new folder for your keyword bookmarks by right-clicking on the relevant folder you want to put the new folder in, and click “New Folder”:

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3 – Give the folder a name

4 – Once done, right-click the new folder and click “New Bookmark”

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5 – Add in a new Bookmark as follows:

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6 – For each of the following:

Name Location Keyword
Google – Search https://www.google.co.uk/search?q=%s gs
Google – Image Search https://www.google.co.uk/search?q=%s&tbm=isch gi
Google – Map Search https://www.google.co.uk/maps/place/%s gm
MOS – Search https://support.oracle.com/epmos/faces/KMConsolidatedSearch?kmPgTpl:r1:0:mr1:s1:mSearch:bk_srchTxt%20No%20%s sch
MOS – Note https://support.oracle.com/rs?type=doc&id=%s n
MOS – SR https://support.oracle.com/epmos/faces/SrDetail?srDetailRelativeDateParam=false&srNumber=%s sr
MOS – Patch https://support.oracle.com/rs?type=patch&id=%s p
MOS – Bug https://support.oracle.com/rs?type=bug&id=%s b

7 – When finished, the bookmarks will be listed as follows

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As you can see from the Google examples above – the same principle can be applied to any URL which includes the key bit of info in the querystring.

8 – Click the “More” down arrow to access the keyword if you want to edit it at a later date:

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The Keyword field is now visible:

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Chrome

1 – Right-click the address bar and click “Edit Search Engines”

2 – The following opens:

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3 – Click the “Add” button and add in the details – for example:

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4 – Repeat for the following:

Name Location Keyword
Google – Search https://www.google.co.uk/search?q=%s gs
Google – Image Search https://www.google.co.uk/search?q=%s&tbm=isch gi
Google – Map Search https://www.google.co.uk/maps/place/%s gm
MOS – Search https://support.oracle.com/epmos/faces/KMConsolidatedSearch?kmPgTpl:r1:0:mr1:s1:mSearch:bk_srchTxt%20No%20%s sch
MOS – Note https://support.oracle.com/rs?type=doc&id=%s n
MOS – SR https://support.oracle.com/epmos/faces/SrDetail?srDetailRelativeDateParam=false&srNumber=%s sr
MOS – Patch https://support.oracle.com/rs?type=patch&id=%s p
MOS – Bug https://support.oracle.com/rs?type=bug&id=%s b

5 – They appear as follows:

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Using Keyword Bookmarks

1 – When in Firefox or Chrome, press CTRL + L to move into the browser’s address bar.

2 – To search for a My Oracle Support Note, type the keyword (e.g. n) followed by the note ID – e.g.

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3 – Press enter to run the search or redirect to the relevant Note ID, Patch, Bug or Service Request.

These are quick to set up, and once you get used to them, they save a lot of time. You can then add in others you find useful for all sorts of other websites.

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